RETURNS + EXCHANGES
To initiate your return request, please visit our returns center: HERE
What items are returnable?
• In original condition with all tags attached
• Unwashed and Unworn
• Items returned up to 7 days of delivery date will be eligible for a full refund
• Items returned 8 to 14 days of delivery date will be eligible for store credit
• Return requests beyond 21 days of delivery date will not be eligible for return/refund/exchange. No exceptions other than holiday schedule returns (below).
What items are non-refundable?
• Free gifts, promotional items, jewelry, sunglasses, sale or clearance items, intimates, swimwear, or giveaways
• Items that have obvious signs of use
• Items that exceed the 21-day post delivery date
Holiday schedule returns:
• Items purchased during the 4th quarter of the year will have a 45-day return period. Must comply with our acceptable returns mentioned above, no exceptions.
Are there any charges for returns?
• You are responsible for return shipping charges.
• No restocking fees apply
How do I return?
• Enter your order number and email address in the fields above and click Start a Return
• Follow the screen instructions and select the items you want to return
• You will get a confirmation email with shipping guidelines
• Please email us at firstname.lastname@example.org with your order number and tracking confirmation. Misa Jane is not responsible for lost packages without tracking. If your package is not received and cannot be tracked, a refund will not be issued.
How soon will I get my credit?
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/store credit.
• If you are approved, then a refund will be issued to the form of payment made on your initial purchase. Please allow up to 10 business days depending on your bank. If you are issued a store credit, the credited amount will be sent via email in a coupon format for future purchases (good for one year before expiration).
• If your request is rejected, the item(s) will be sent back to you.